Contact the Bwin team
Participation in the Austrian bookmaker can be accompanied by problems and unclear cases to introduce you to all Bwin contacts. See how to quickly and easily contact the “Service” department of the brand to get competent answers from qualified employees.
Like other licensed betting sites, the Bwin casino site is obliged to provide support in Bulgarian. You communicate with a team representative in real-time, whether you use the desktop site or mobile applications.
Section with popular inquiries to the team
The Bwin team has developed articles and guides to solve the most common problems to save time for bettors. You can read more about password recovery, how to withdraw money from the account and why the bookmaker has taken away your bonus.
A “Contacts” link has been added at the bottom of the platform. It will take you to the popular questions page, where you will indeed find a solution to the problem.
Live chat in Bwin
Didn’t find the answer you were looking for in the FAQ section? Contact the Bwin team via live chat, and within a few minutes, you will receive a solution to the case.
You communicate in real-time with a representative of the “Service” department and send your inquiries. Before contacting him, you must fill in the username and email you are registered in the platform.
We must mention that the online chat in Bwin is active from 12:00 to 21:00 Bulgarian time.
Bwin contacts via email
If you seek help the rest of the time, use the operator’s email address. In the “Contacts” section, you will find this way of connection, which will refer you to a question form. To send your message, you must enter:
- Email used to register with Bwin
- Date of birth
- Topic of conversation – Bonuses, Withdrawals, Casino, Poker, other
- Case description
- Attach documents illustrating the problem
The disadvantage of this method of communication is related to the delay of responses. It may take about 2 hours for the Bwin team to address your question.
Contact Bwin support by phone.
You will not find a phone number for Bulgarian players on the bookmaker’s website. Bwin uses a global number that accepts questions from all over the world.
Dial 44 2039 38 0862 and wait until a Bwin representative answers the call.
It is important to note that the line is constantly busy due to the significant number of bookmakers in the bookmaker. In addition, communication is entirely in English. The mobile operator will undoubtedly charge a fee if your plan includes free minutes to phone numbers from abroad.
Bwin’s online chat is open from 12:00 to 21:00 Bulgarian time. During the rest of the day, you can contact the support by email.
Yes, the bookmaker provides a mobile number available to customers around the world.
The platform is open 24 hours a day, but live chat can be used during certain times of the day.
Yes, you will need to attach images to your ID card or driver’s license and follow the verification steps.