The Citadel banking service was launched in 2000. It has become a popular payment method for online transactions, including online casinos, because it is a flexible system that is easy to use. Citadel have their headquarters in London, England and are regulated by the UK Financial Services Authority (FSA).
They have a service called “Instant Payments” which is now available in 15 countries. Most of the countries are in Europe such as Sweden, the United Kingdom and Germany but citizens of Australia and the United States now have access to the service.
Citadel have very strict security and to open an account you will need to go through a verification process to comply with Know Your Customer (KYC) laws. It is seen as a very trustworthy payment system and a growing number of online casinos are accepting it now.
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Which online casinos accept Citadel as a payment method?
The number of online casinos that are accepting Citadel as a payment method continues to increase. Our expert team at CasinoRobots.com has thoroughly tested all of these online casinos and the very best ones are featured on this page.
We strongly recommend that you choose a Citadel casino from our list. Unfortunately, there are some online casinos that adopt shady practices such as not paying winnings to their players. It is very important that you choose the most honest and safe Citadel casino to play at. Choosing a Citadel casino from our list is the best thing to do as we have fully tested them all.
What to consider with a Citadel casino
Of course, you are free to find your own Citadel casino to register with but there are several things that you need to consider before choosing one. The reason that our team tests these casinos is because they are not all created equally. Some are not honest and we do not want you to lose any money.
The first thing that we recommend you check with any Citadel casino is if they have the casino games available that you want to play. Different Citadel casinos will offer different slot games, table games, live games and so on. If you want to play a specific slot for example, if the Citadel casino that you are looking at doesn’t have it available then move on to the next.
If the Citadel casino does have the casino games that you like then you need to see if they have an operating license that is valid. We would never recommend that you play at an unlicensed Citadel casino. They tend to look the same as a licensed Citadel casino but you will be taking a big risk playing there.
You should be able to find information about the license that the Citadel casino has on their main website. If you cannot find this information then contact the support team and ask them about it. It is important that you verify any license information that you discover. Check online to see if it is genuine.
A lot of unlicensed casinos adopt shady practices and treat their players badly. They know that there is nothing you can do about it as they do not have an authority to answer to. If they refuse to pay your winnings for example, all you can do is plead with them. With a licensed Citadel casino, you can get the help of the licensing authority.
After checking that the Citadel casino has a valid license the next check you need to make is if they appear on any blacklists. There are websites dedicated to informing people about online casinos that do not treat their players fairly even if they have a valid license.
In addition to this, we recommend that you find online casino forums and other websites where players will provide their honest opinion. If you see a lot of negative comments about the Citadel casino that you are considering then move on.
Online casinos often impose rules and regulations that players do not like. This may include certain limitations for example. Your next step is to read the terms and conditions of the Citadel casino. Any rules and regulations will be here. It is important that you read all of the terms and conditions and fully understand them before registering.
What kind of security arrangements does the Citadel casino have? Again, you should be able to find information about this on their main website. If not, ask their support team. You want to make sure that they use end-to-end encryption with all of their transactions.
Finally, we strongly recommend that you check the support offered by the Citadel casino. Customer support is very important for players at online casinos and you want to ensure that the support team is responsive and will help you with any issue that may arise.
First find out how you contact the support team. The best way to do this in our opinion is through the use of a “live chat” facility. Does the Citadel casino you are looking at have live chat? It is likely that the Citadel casino will allow you to send emails to the support team as well. Find out when the support people are available. Are they available 24/7?
Make a support request to all of the Citadel casinos that you are interested in. Did they respond quickly to you? Were they helpful with their response? The online casino market is very competitive and Citadel casinos will always be looking for new players. They should be bending over backwards to help you.
At CasinoRobots.com our experienced team perform all of the above checks and more. The Citadel casinos that you see featured on this page have all passed our stringent tests. Save yourself a lot of time and effort and choose a Citadel casino from our recommended list.
Using Citadel to make a deposit at an online casino
You will need a Citadel account which is linked to your bank to make a deposit at a Citadel casino. Of course, you need to have the funds available in your account to cover the deposit that you want to make.
With all of this in place, go to the cashier page of the Citadel casino. Choose the option to make a deposit. You should se a drop-down list of available payment methods. Here you need to choose Citadel Instant Payments.
You will then need to enter the amount for your deposit and you will have to log in to your Citadel account which you can do from within the casino site. Finally, you need to confirm that you want to make the deposit. As soon as you confirm the transaction, you should see the funds in your casino balance within seconds.
Most Citadel casinos will have a minimum and a maximum deposit limit using the payment method. You need to know what these limits are and make sure that you comply with them otherwise your deposit will not be successful.
Using Citadel to make a withdrawal at an online casino
The first thing to check here is that the Citadel casino will permit withdrawals using the Citadel payment method. If they do allow withdrawals using Citadel then next you need to check what limits are in place. There is usually always a minimum withdrawal limit and sometimes a maximum withdrawal limit.
Navigate to the cashier page and choose the option to make a withdrawal. Select the Citadel Instant Payments option from the drop-down list of withdrawal methods. Now enter the amount that you want to withdraw and then log in to your Citadel account. Authorize the transaction and you should get a confirmation message.
Although the Citadel Instant Payments service is fast, you will probably find that the Citadel casino will check all withdrawal requests. this means that you will need to wait 2 or 3 days for your funds to arrive.
Advantages and disadvantages of Citadel casinos
The Citadel payment system has advantages and disadvantages just as all the others do:
- Deposits are fast with Citadel
- They do not charge any fees for deposits and withdrawals
- The Citadel payment system is very secure
- A Citadel account is free to sign up for and easy to use
- There are a limited number of Citadel casinos
- A Citadel account is only available in a few countries
Citadel casino FAQ
No, the number of online casinos accepting Citadel is growing but not all of them will accept this payment method.
We recommend that you choose one of the Citadel casinos featured on this page. Our experienced team has spent a lot of time reviewing all of the Citadel casinos and only the ones that passed all of our stringent tests appear on this page.
Yes, all Citadel casinos are going to have minimum and maximum deposit and withdrawal limits that you need to comply with. You must check what these are as they will be different from one Citadel casino to another.
Yes, it is almost instant for deposits which is why it is called the Citadel Instant Payments system. As soon as you confirm your deposit transaction you will see your funds in your casino balance. For withdrawals you will probably need to wait for the Citadel casino to verify your request. This can take a few days. Once approval is granted you will receive your winnings quickly via Citadel.